Privacy Policy

At Hamlet Living, we respect your privacy and are committed to protecting your personal information.

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We are committed to protecting all personal information that we handle or process and we are bound by the Privacy Act 1988 (Cth) and other privacy laws which govern the way which organisations hold, collect, use and disclose personal information.

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This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights in relation to that information. It also outlines how you can contact us with any privacy questions or concerns.

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In this policy, “we”, “our” and “us” refers to Hamlet Living.

1. Collection of Information

We collect personal information to support the delivery of our communities and services, and to communicate with current and prospective homeowners.  

1.1 How Information is Collected?

We may collect personal information in a range of ways, including (but not limited to) when you:

• Visit our website or submit an enquiry  

• Attend events, open days or information sessions  

• Participate in surveys, competitions or promotions  

• Speak with our team (including recorded calls for training purposes)  

• Visit one of our communities  

• Are referred to us by someone with your consent  

We may also collect information through photographs taken at events, where individuals can be reasonably identified.

1.2 Types of Personal Information We Collect

The types of personal information we may collect include:

• Names, contact details and date of birth  

• Identification details  

• Payment or financial information (such as bank or credit card details and pension details)  

• Tax file and Medicare numbers (if required)

• Information relevant to community living (e.g. address, emergency contacts, vehicle or pet details)  

Generally, we will not collect sensitive information about you. However, in certain circumstances we may need to collect limited sensitive information about you. For instance, if you disclose details of disabilities, medical condition, or other specific dietary or allergy requirements to us.

We do not knowingly collect personal information from children.

1.3 How is Personal Information Used?

We use personal information for purposes including:

• Providing products and services you request  

• Communicating with you and responding to enquiries  

• Improving our communities, services and customer experience  

• Tailoring information and communications to your preferences  

• Managing our communities and ensuring safety and security  

• Administering events, activities and programs  

• Complying with legal obligations  

We may also use your information for related purposes that you would reasonably expect.

1.4 To Whom is Personal Information Disclosed?

We may share your information where necessary to deliver our services or operate our business, including with:

• Trusted contractors, service providers and partners  

• Related entities  

• Professional advisers  

• Government or regulatory bodies where required by law  

We do not sell your personal information, and we do not disclose it overseas.

2. Security of Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.

Your information is stored securely, and access is limited to those who need it to perform their role. We maintain appropriate physical, electronic and administrative safeguards.

3. Accessing and correcting personal information held by us

You have the right to:

• Request access to the personal information we hold about you  

• Request correction of any inaccurate or outdated information  

We will respond to requests within a reasonable timeframe and in accordance with applicable laws.

4. Opting out from marketing communications

You can opt out of receiving marketing communications from us at any time by:

• Using the unsubscribe link in our emails or messages  

• Contacting us directly  

We will respect your preferences and update your details accordingly.

5. Privacy complaints

If you have any questions, concerns or complaints about our collection, use, disclosure or management of your personal information, please contact us.

We are committed to resolving any complaints reasonably and to ensuring that we are doing the right thing by our customers. We will make all reasonable enquiries, and your complaint will be assessed with the aim of resolving any issue in a timely and efficient manner.

If you have raised a complaint with us and you are unsatisfied with the outcome or have further concerns about the way we handle your personal information, under the Privacy Act, you may complain to the Information Commissioner at the Office of the Australian Information Commissioner, whose contact details are set out below:

Office of the Australian Information Commissioner

GPO Box 5218

Sydney NSW 2001

Phone: 1300 363 992

Online: www.oaic.gov.au

Email:   enquiries@oaic.gov.au

6. Cookies

Our website may use cookies to enhance your experience and understand how visitors use our site.

Cookies help us:

• Analyse website traffic  

• Improve functionality and content  

• Tailor your online experience  

You can adjust your browser settings to accept or decline cookies.

7. Contact Us

For any privacy enquiries, requests or complaints, please contact: info@hamletliving.com.au

8. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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